Preview purchases
There are no paid preview orders to return or refund. Final merchandise return windows, eligibility, return-shipping responsibility and the authorized return destination must be published before paid orders open. We do not advertise an unconfirmed return period.
Before sending a product
For any future accepted order, contact support with the order reference, item and reason for your request before sending a return. Wait for the applicable return instructions; the contact page is not a shipping address.
Faulty, damaged or incorrect goods
Explain the issue and retain relevant packaging and photos where possible. These requests will be assessed separately from change-of-mind requests under the applicable sale terms and consumer rights. Nothing here limits mandatory consumer protections.
Service cancellation
For digital marketing, SEO, automation or software engagements, cancellation and any refund depend on the accepted written proposal, work completed, approved commitments and applicable rights. Ask for cancellation in writing through the contact form and include the project reference.
Work or charges in dispute
Explain which deliverable, milestone or charge is in question and what resolution you are requesting. Aree will review the request against the agreement and relevant records. No universal “non-refundable” rule applies to every service engagement.
Approved refunds
Where a payment refund is agreed, it will be returned through the original payment method where possible. Timing depends on the payment provider and bank. Keep the refund confirmation and contact us with the reference if you need assistance.