Scope, timing and responsibilities
Your written proposal specifies the agreed outputs, review stages, timeline assumptions and responsibilities. It also makes exclusions visible: third-party subscriptions, advertising spend, licensed assets or work outside the agreed deliverables are not silently included. If a dependency changes, we discuss the effect on scope, timing and fees before proceeding.
Payments and changes
Fees are quoted in USD and billed according to the accepted milestones or recurring schedule. A request for additional work is assessed separately and requires agreement. Service cancellations and any refund assessment follow the accepted proposal, completed work, committed costs and applicable rights. You can review our service terms before starting a conversation.
Handover and ongoing care
We agree what documentation, files, account access or operational guidance is handed over. Maintenance is a distinct responsibility: tools change, campaigns need review and software can require updates. A support period or ongoing engagement is included only when it is explicitly defined, so both sides know what happens after delivery.
Read the service terms